Crystal Springs Resort operates with no higher priority than the well-being and safety of our guests, team members and community. To this end, we ask that you please review the important resortwide FAQs and policies posted here.
The following protocols are in effect throughout the Resort:
Check out our current promotional offerings. For more information or to make reservations, call (855) 623-7245.
What venues are open at Crystal Springs Resort?
Currently, all of the following Resort venues are open:
When do I need to wear a face covering?
Resort guests are not required to wear a face covering while on property, but may do so at their own discretion.
What cleaning and sanitization procedures does the Resort have in place?
We execute a multi-pronged cleaning program, elevating our cleanliness standards and sanitization procedures. Guest rooms are thoroughly cleaned using hospital-grade disinfectant prior to check-in and after guest departure. All touch points and hard surfaces in all common areas are cleaned rigorously and frequently.
What procedures are the Resort following with regard to monitoring staff health?
Crystal Springs Resort is following the below protocols for on-site employees:
What guidelines must guests follow prior to their arrival?
Guests must sign a Hotel Guest Waiver and Health Declaration (please read for full details). We ask that guests shower prior to their arrival.
What protocols should guests follow once on property?
Will I have to sign a health declaration prior to my arrival?
Yes, the Hotel Guest Waiver and Health Declaration will need to be filled out prior to check-in.
Can I be guaranteed a newly renovated room if I book at Grand Cascades Lodge?
Yes. All rooms available for guest booking are renovated.
Does each guest room have self-contained cooling and heating systems?
All of the Resort’s hotel guest rooms have individual air conditioner and heating units.
Is the Resort shuttle service available?
Shuttle service is not being offered at this time.
Can I use the hotel amenities before checking in and after checking out?
Not at this time. Amenities are only accessible for in-house guests. Check-in is at 4 pm and Resort amenities may be used after this time.
Can I use the amenities at your sister property?
Not at this time. Amenities may only be used at the property where guests are staying.
Can I request a late checkout?
Guests may have a late checkout for a fee of $50.
What is your cancellation policy?
Our No Hassle, No Penalty 100% Cancellation Policy allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to a stay with no change or cancellation fees.
Are the swimming pools open?
The Resort's indoor and outdoor pools are open at both Grand Cascades Lodge and Minerals Hotel.
Do you offer day passes to the pools?
In order to ensure that our hotel guests and members have comfortable access to our pools, we are not offering day passes for sale at this time.
Are reservations required for pool usage?
Reservations are not required and guests may use the pool on a first come, first served basis.
What is the sanitization policy at the Resort pools?
In order to maintain a healthy environment which allows our valued guests to safely enjoy the pool complexes, hotel staff will sanitize surfaces on a regular basis throughout the day.
Where can I get breakfast?
Grand Cascades Lodge: Breakfast available at Crystal Tavern from 8 - 11 am.
Minerals Hotel: Breakfast/Brunch available at Kites - An American Grille from 8 am - 5 pm.
Where can I have lunch and dinner?
Several Resort venues are open for both indoor and outdoor dining. View current schedule.
Are your restaurants open for indoor dining?
Our restaurants are open for indoor dining, and we continue to offer outdoor dining, weather permitting. Reservations are strongly recommended for our dining venues.
Is room service available?
Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.
What activities are available for guests?
The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests’ enjoyment.
Can I use the gym? Are classes available?
Minerals Sports Club's indoor facilities, fitness classes and racquetball courts are open for members at this time. Personal training sessions are available.
What should I know about my spa visit?
Please read the following spa policies which guests must adhere to prior to arrival and upon check-in.
Throughout the COVID-19 pandemic, Crystal Springs Resort remained fully committed to following all Federal, State and Local health department regulations relating to mitigation of the virus. We adopted Standard Operating Procedures based on the American Hotel & Lodging Association's 'Safe Stay' program, an industry-wide enhanced standard of health and safety protocols.
In addition, for areas of our business outside of core hotel operations, we implemented best practices based on guidance from relevant industry associations such as the USGA, National Restaurant Association, the USDA and the International Spa Association.
As regulations continue to evolve, the Resort will monitor and adhere to protocol in order to ensure a healthy and responsible environment for our valued guests and staff.
We execute a multi-pronged platform which elevates our cleanliness standards and sanitization procedures to meet existing health and safety standards. Please review the following protocols:
Supporting a safe and responsible environment is a group effort, and to that end, we ask the following of our guests:
Practice of proper personal hygiene by guests and staff is important in supporting our common goal of maintaining a safe environment.
Grand Cascades Lodge and Minerals Hotel indoor and outdoor pools are open at this time.
Minerals Hotel only - Pool update
Please review our spa guidelines:
Minerals Sports Club indoor facilities are open for member use.
We invite members to safely and responsibly experience the area's premier fitness, sports and social club, conveniently located in Sussex County and just minutes from Warwick, NY. We offer a host of gym membership options and payment plans to fit every schedule, budget, and age group. Enjoy:
Hours of Operation: 6:00 AM - 8:00 PM (gym floor)
Location: 2 Chamonix Drive, Vernon, NJ 07462
Age Requirement: Must be 16 and older to use the gym. Must be accompanied by parent if under 18 years of age.
Information about our Memberships and Promotions: Call (844) 205-1857 ext. 7 or click here.
Hotel Guest usage: Minerals Hotel guests may enjoy complimentary access to the cardio/weight training areas. Grand Cascades Lodge guests may use these areas for a $20 fee for up to two hours. Please note that pools or fitness classes are not included at this time.
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With a breathtaking natural setting located on thousands of acres of wide open space, Crystal Springs will continue to be a playground for all ages - providing our guests memorable activities that are both responsible and FUN.
Our experienced, creative hospitality professionals are experts in finding ways to delight our guests, and we look forward to introducing new activities to our guests this summer. Most of our regular offerings will be available, including fishing, archery, nature trails, golf, footgolf, putting courses, farm animal visits, pony rides, outdoor movies and entertainment.
The Resort will also reopen the Mountaintop Lake, which features canoeing and kayaking on a pristine lake, as well as hiking and sunbathing at this time. The Quarry, surrounded by dramatic stone cliffs and filled with refreshing water, will offer fishing and archery.
The following protocols have been put in place to benefit the safety of our guests and employees:
Crystal Springs Resort is proud of its culinary heritage and history of offering outstanding food in a breathtaking setting - always delivered with genuine hospitality.
The Resort offers indoor and outdoor dining, as well as room service delivery. Please note that reservations are strongly recommended for our restaurants. Guests are required to follow these guidelines while at our restaurants:
For your peace of mind, we offer a No Hassle, No Penalty 100% Cancellation Policy that allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to the stay with no change or cancellation fees. For more information, call 855.977.6473.
For more information or to make your reservations, call.